About us - Hotel Magic Express
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About us

hotel magic express

We are an independent hotel but we are a company of Grupo Indi (which by the way, according to Forbes, one of the Top 500 companies in Mexico in 2017), a 100% Mexican consortium, which has its origins in Mexico City. However, the Magic Express Hotel has an autonomous management; this allows us to be flexible to adapt to our guests’ requests and needs, as well as to the most recent lodging market trends.

We have the support of this great consortium founded in 1977. The support of Grupo Indi and our staff member’s hard work it has allowed us to position ourselves among the strong local competition and even of companies with national and international acknowledgment.

Stay with us while visiting Playa del Carmen and the Riviera Maya. No matter if you are in a business, couple or family trip. Our main goal is to make our guests feel at home. We know it is not easy, therefore your feedback is really important to us by any means, either if it is through social media or directly to our front-desk. Trust us: WE WILL LISTEN TO YOU in order to improve our service.

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Affordable rates have always been an important topic when choosing a lodging option. We know this, however we do not sacrifice quality. All the different areas in the company use in an efficient way to: keep affordable rates for our customers and also to reduce environment impact. We want to keep this heavenly destination clean and safe.

All staff members come from Mexico’s different regions. We are convinced that diversity makes us stronger and better. We are grateful to Quintana Roo, a magical place which has received us kindly, allowed us to prevail and continue working for all national and foreign visitors: thanks to tourism, we can live in this paradise. That is why we are constantly updating and training in order to meet the demands of our customers and the market. The commitment is to satisfy our guests as they deserve. The road is not easy, however thanks to the trust all visitors have given us, we have enough motivation to continue working and improving.

For all this and more, we are waiting for you at the Magic Express Hotel, Playa del Carmen. We have no words to show our gratitude to all our guests since 2006 who have trusted and have gotten to know us. And for those we do not yet know, let us host you!